Mill Road Pharmacy

Privacy Policy

Last updated: February 2026

1. Who We Are

Mill Road Pharmacy, 181 MILL ROAD, KETTERING, NORTHAMPTONSHIRE, NN16 0RH is the data controller for personal information collected through this website. We are registered with the General Pharmaceutical Council.

2. What Information We Collect

This website is primarily informational. We collect minimal data:

  • Information you provide when contacting us (name, email, phone, message)
  • Technical data such as your IP address and browser type collected automatically by our web server logs

We do not store NHS numbers, prescription details, or clinical information on this website.

3. Lawful Basis for Processing

We process your information under the following lawful bases under UK GDPR:

  • Legitimate interests — responding to your enquiries
  • Legal obligation — where we are required to retain information by law

4. How We Use Your Information

  • To respond to your enquiries or requests
  • To provide pharmacy services you have requested
  • To comply with our legal and professional obligations as a registered pharmacy

5. Data Retention

We retain contact enquiry records for up to 2 years. Clinical and dispensing records held in our pharmacy management system are retained in accordance with NHS guidance (minimum 8 years for adults).

6. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • NHS bodies where required for your care
  • Our IT service providers who process data on our behalf under data processing agreements
  • Regulatory bodies if legally required

7. Cookies

This website uses only essential session cookies required for the secure operation of the admin panel. No tracking, advertising, or analytics cookies are used.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data (where applicable)
  • Object to or restrict processing
  • Lodge a complaint with the ICO at ico.org.uk

To exercise your rights, please contact us at pharmacy.ftm76@nhs.net.

9. Contact

Mill Road Pharmacy, 181 MILL ROAD, KETTERING, NORTHAMPTONSHIRE, NN16 0RH
Email: pharmacy.ftm76@nhs.net